FAQS

    • We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

    • We try our best to mail out orders as soon as they are placed. We at B.I.G HQ pride ourselves on our speedy delivery. Please note if there is a delay we on your order for any reason we will email you immediately .

    • You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

    • Australia Fast post satchels is our preferred method for Australian residence. International orders will be shipped by airmail and tracked.

    • You have 30 days to decide if the item is right for you.
      We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

      Products sent for return or exchange should be shipped to our warehouse address:

      PO BOX 1951
      WANGARA
      PERTH, 6947

      For more info on returns and exchanges, check out our returns and exchanges page.

    • To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

    • All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

    • All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.

    • Our clothes are cut for a regular shape and most garments are a regular fit to flatter almost any body type. Some garments run larger than normal, and ladies if you are ordering mens fit it is a good idea to go small than larger. If you are uncertain about what size to order let us know and we will assist you choosing the best size and fit.

    • Unlike many clothing companies, we do not build the price of shipping into the purchase price. Therefore we charge a modest shipping price to help cover our costs and allow the product we sell to be purchased at a great price. Please note that if you order clothing on pre-order, additional items purchased at the same time will only be shipped once the entire order is stocked - unless otherwise arranged.